A helping hand
Most of you reading this would have no trouble swapping out a pokey 5400 RPM mechanical hard drive for a blazing fast solid state drive, and doing so could reinvigorate an aging laptop. But for those who are inexperienced at such things, SanDisk is offering a $40 SSD "Concierge Service" that aims to give users the support and tools they need to complete the task from from start to finish.
The $40 support kit comes with a quick start guide, magnetic screwdriver, a USB-to-SATA cable to clone your hard drive, and contact information to get live help. What the user needs to bring to the table is a laptop in need of an upgrade, a smartphone (for video chat), and a SanDisk SSD.
Once a user has copied over the data from the drive being replaced to the SanDisk SSD, he or she can schedule a live video chat with SanDisk (SanDisk's support team is available Monday through Friday from 8 AM to 7 PM Pacific). This is where a smartphone comes into play.
SanDisk says it uses Cisco's WebEx Meeting Center and that process should take no more than 15 to 20 minutes.
"Many customers understand the benefits an SSD can bring to an aging laptop but they also feel anxious about performing an upgrade by themselves," said Philippe Willams, director of product marketing, SanDisk. "The SanDisk SSD Concierge Service’s step-by-step live support will give consumers the confidence to install an SSD and enjoy the benefits of speed, performance and reliability."
SanDisk is offering its $40 service for SanDisk SSD Plus drives (120GB to 240GB), SanDisk Ultra II SSDs (120GB to 960GB), and SanDisk Extreme Pro SSDs (240GB to 960GB).
The concierge service is available from Amazon and TigerDirect.
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