Partial Shield Pro recall
Nvidia is putting the word out that some of its Shield Pro models have a hard drive issue that "worsen over time." The issue only affects models equipped with a 500GB hard disk drive, not the 16GB Shield units.
Most users should never have any problems. According to Nvidia, the problem is present on less than 1 percent of 500GB Shield Pro devices. If you own one, be on the lookout for one of these symptoms:
- Fastboot menu appears during Upgrade 1.4 (even if system recovers after a system reboot you should get a replacement).
- Severe and persistent pixelation in all tiles of the top row of the Android TV home screen (text in tiles will be unreadable and does not become clear after a few seconds).
It's a bit strange that a system update could trigger the issue. We suppose it could have something to do with bad sectors on the hard drive and the device not properly marking them, though that's just speculation on our part. Nvidia hasn't said why the issue might manifest during a system update, only that it's a telltale symptom.
It should also be noted that waiting for the next system upgrade isn't a solution. Nvidia says if you own a model with a defective hard drive, future upgrades will also see the Fastboot error.
If you have a faulty Shield Pro model, you can contact Nvidia at www.nvidia.com/nvcc for a replacement. Nvidia says it will advance ship a replacement as soon the RMA is approved.
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