People still play DVDs?
Back in July, Microsoft released Windows 10 to the general public, providing the platform for free to customers who have a valid, “genuine” Windows license. The new platform shipped without Windows Media Center, which was last seen on Windows 8/8.1. That meant customers were forced to seek out third-party solutions, or Microsoft’s own app listed in Windows Store for $14.99.
The good news about the DVD app was that many consumers could get it for free if they upgraded from Windows 7 Home Premium, Professional, or Ultimate, or Windows 8/8.1 with Media Center. In most cases, the DVD app would automatically be installed. If not, Microsoft provided instructions on how to force the download via Windows Update.
“You must upgrade your PC to Windows 10 to get the free app,” Microsoft states. “If you perform a clean install by formatting your disc rather than upgrade, you will not get the free app. You will still get the free app if you perform an upgrade and choose to delete files, apps and settings during Windows 10 setup.”
Since then, many Microsoft customers have been complaining about the app’s performance, citing six specific problems. Microsoft provided a notice on September 15 reporting that the company is aware of the problems and is working on a fix. For now, the company provides workarounds until the DVD app is thoroughly patched and primed for your consumption in the near future.
“We are aware that a number of people using the Windows DVD Player app have experienced issues with DVD playback,” says Microsoft forum moderator Ellen Killbourne. “I want to assure you that we are actively working to fix these problems and get these fixes out to the world. While this work is underway, we would like to share some workarounds for the most common problems that we’ve discovered in collaboration with the community, and let everyone know that we’re looking into them.”
For starters, customers have reported that the video either fails to play or stutters, which Killbourne believes can be fixed by installing new video drivers. Customers are also complaining that when switching DVDs, the software doesn’t recognize the second disc. Closing and re-opening the DVD Player app should fix the problem.
Another complaint sent in by aggravated customers deal with detecting any disc that’s inserted into the optical drive. The solution is to remove the disc, close the software, re-insert the DVD and then re-launch the app. Some customers can get the disc to read just fine, but once it’s inserted into the optical drive, Windows Store opens on the screen. The fix is a three-step process that has the user go into the Settings and modify several DVD entries.
Finally, customers are complaining that the DVD Player app will not play audio when using Dolby Digital Plus 5.1, which could be fixed by getting the latest updates from Windows Update. Customers also claim that the second screen connected via HDMI will sometimes fail, a problem that currently does not have a workaround.
“To reiterate, we are working on fixes for all of the above issues, and the workarounds we’ve outlined here are only temporary,” Killbourne reports. “Please keep the feedback coming as we work to publish this app update.”
Don’t have the Windows 10 DVD Player app? You can purchase it right here for $14.99.
From maximumpc
from http://bit.ly/1Kpn6Ut
